Partial completion of BSB30120 Certificate III in Business

Exceptional Customer Service

Why study this course?
Would your customers say that dealing with your organisation is always a positive experience?

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    Overview

    On average, loyal customers are worth 10 times as much as their first purchase. Multiple research reports show that customers are willing to spend more with a company they felt provided an outstanding customer experience and excellence in customer service. Not surprisingly 68% of customers who leave a supplier do so due to bad service.

    Participants in this course can expect to achieve the following outcomes:

    • Understand the true meaning and importance of customer service to their current organisation
    • Explore the concept of “Customer Experience” including their needs, wants and expectations
    • Learn how to style-flex their communication
    • Learn how to actively listen and identify the real nature of customers’ enquiries or complaints
    • Become adept at using customer complaints to recover and rebuild customer confidence
    • Develop their ability to initiate additional sales
    • Gain improved confidence in themselves and their ability to provide exceptional customer service.

    Upcoming course dates

    Partial completion of BSB30120 Certificate III in Business
    Commences
    Graduation
    Location
    Vacancies
    Mon, 01 Jul 2024
    Mon, 12 Aug 2024
    National Delivery
    11
    EnquireClose
    Graduation
    Mon, 12 Aug 2024
    Location
    National Delivery
    Vacancies
    11



      Wed, 09 Oct 2024
      Wed, 20 Nov 2024
      National Delivery
      18
      EnquireClose
      Graduation
      Wed, 20 Nov 2024
      Location
      National Delivery
      Vacancies
      18



        Commences
        Mon, 01 Jul 2024
        EnquireClose
        Graduation
        Mon, 12 Aug 2024
        Location
        National Delivery
        Vacancies
        11



          Commences
          Wed, 09 Oct 2024
          EnquireClose
          Graduation
          Wed, 20 Nov 2024
          Location
          National Delivery
          Vacancies
          18