Exceptional Customer Service

On average, loyal customers are worth 10 times as much as their first purchase. Multiple research reports show that customers are willing to spend more with a company they felt provided an outstanding customer experience and excellence in customer service. Not surprisingly 68% of customers who leave a supplier do so due to bad service.

Participants in this course can expect to achieve the following outcomes:

• Understand the true meaning and importance of customer service to their current organisation
• Explore the concept of “Customer Experience” including their needs, wants and expectations
• Learn how to style-flex their communication
• Learn how to actively listen and identify the real nature of customers’ enquiries or complaints
• Become adept at using customer complaints to recover and rebuild customer confidence
• Develop their ability to initiate additional sales
• Gain improved confidence in themselves and their ability to provide exceptional customer service.