Why study this course?
Would your customers say that dealing with your organisation is always a positive experience?
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Overview
On average, loyal customers are worth 10 times as much as their first purchase. Multiple research reports show that customers are willing to spend more with a company they felt provided an outstanding customer experience and excellence in customer service. Not surprisingly 68% of customers who leave a supplier do so due to bad service.
Participants in this course can expect to achieve the following outcomes:
- Understand the true meaning and importance of customer service to their current organisation
- Explore the concept of “Customer Experience” including their needs, wants and expectations
- Learn how to style-flex their communication
- Learn how to actively listen and identify the real nature of customers’ enquiries or complaints
- Become adept at using customer complaints to recover and rebuild customer confidence
- Develop their ability to initiate additional sales
- Gain improved confidence in themselves and their ability to provide exceptional customer service.