Client Case Study
PFD Food Services
"LMA’s willingness to adjust some of the core elements of the course was a key factor in the success…"
“Once upon a time, a family-owned foodservice business called PFD Food Services met another family-owned business established in 1973 called Leadership Management Australia (LMA). And so began the start of a beautiful, highly productive and beneficial relationship….”
From their very first meeting, the key people in both organisations saw enormous potential in forging a strong partnership.
Kylie Baldac, National Learning and Organisational Development Manager for PFD, recalls the early commitment to “getting the right course, delivered right”. “We were looking for a learning experience approach that could fit with our operational and sales environments, that was consistent, enduring and sustainable and that in time would become both aspirational and directional for everyone participating – including both participants and managers.”
“LMA’s willingness to adjust some of the core elements of the course was a key factor in the success of the first four cohorts (over 70 participants).
Not only was LMA flexible in helping us fit the course around some very busy periods during the year, but they also kept us informed about how each cohort and our people were progressing throughout”.
—Kylie Baldac, National Development Manager
“We’re seeing and hearing the language in the business changing – people are talking about their High Payoff Activities (HPAs) and Focus Goals, they’re flexing their communication styles to develop better relationships (including with customers) and they’re planning their career pathways and progression with PFD.
Graduates are now both committed to and excited by their future with PFD. And this is exciting for the business leaders too – they see a passionate, engaged and inspired workforce that is eager to meet the challenges they face”
The dedication of Kylie, and her Learning and Development Advisor, Hayley Millett, to work through any challenge is testament to the commitment they both have to positioning the course as a vital step in the career pathways and planning of people across the business.
Considering all of these elements of the PFD Food Services-LMA relationship, it’s no wonder Kylie and Hayley are quick to exclaim “you feel that this is exactly the right course, delivered in exactly the right way to suit our operational circumstances – and that LMA is always there to help us keep it that way.”