Client Case Study
Randstad
“LMA’s willingness to respond to Randstad’s business needs and listen to the feedback received from Participants, managers and those overseeing the set-up and running of each course group, has been second-to-none”
Randstad Australia is a leading recruitment agency specialised in connecting people with the right jobs and employers with the right people. As part of a global organisation operating in 39 countries, the Australian business employs approximately 750 corporate professionals specialising in connecting people to job opportunities and providing clients with customised talent and workforce management solutions.
National Training Manager, Courtney Brennan reflects on Randstad’s first collaboration with LMA:
“We were looking for a partner to assist us in developing our emerging sales consultants who have dual roles in managing client recruitment needs whilst also screening and interviewing candidates for positions. Many of the team members were quite new to both sales and to Randstad – amplifying the importance of a learning experience that would quickly and efficiently assist them to develop their sales skills in a new environment.”
“LMA’s willingness to respond to Randstad’s business needs and listen to the feedback received from Participants, managers and those overseeing the set-up and running of each course group, has been second-to-none”, says Courtney. “Nothing is ever a problem.
The LMA team always focuses on assisting me to champion the program to the Randstad leadership team so they can see the benefits flowing from their investment in their people.”
The first cohort commenced LMA’s The Sales Edge (SIR30316 Cert III in Business to Business Sales) course at a time when the world, and Australia in particular, was experiencing a very challenging employment market courtesy of COVID lockdowns, global supply chain issues and the changing nature of work.
Fortunately, the LMA team was primed and ready to equip Participants with tools and skills to manage through tough times and drive towards their own success – and success for Randstad more broadly. LMA’s tailored approach to engaging Participants and their managers saw multiple cohorts commencing and getting early runs on the board as they applied their learning to their respective situations.
Over the past three years, over 150 Randstad employees have completed LMA’s Sales edge program, applied new ideas, tools and learning into back into the workplace to drive measurable results and lasting attitudinal change.
Randstad is set to continue investing in its people, not only to sustain and grow their skills, but as a core strategy for attracting and retaining talented people to grow the business. The Sales Edge is an important part of this strategy. The results and benefits achieved to date are the impetus for a flourishing relationship between Randstad and LMA for years to come.
Courtney and LMA’s Director of Sales and Marketing, Chace Sexton, both agree “It’s a great partnership – a real Win-Win”.