Tanya Kinniburgh – Challenge of Leadership

“The benefits of using the engagement process have been improved overall team productivity, better decision making and increased employee engagement, clarity and purpose.”

Tanya Kinniburgh, Head of Corporate Governance and Crew Support at Crew Services Group Pty Ltd, commenced her LMA Challenge of Leadership course in December 2022. The outcomes she wanted were to strengthen her communication skills with her team and customers and develop better time management skills so she could close 50 percent of the loops/tasks within her role.

After Graduation, Tanya said “There are many benefits from achieving my Win-Win Agreement Goals during the course, such as more effective communication and better organisational skills leading to working more productively. By achieving these goals, I believe I’m promoting more positive outcomes and positive relationships, not only with my team, but also with my customers and CSG as a whole.”

Tanya stated that using the 5 Step Engagement Process of (1) Inform (2) Consult (3) Involve (4) Collaborate and (5) Empower with her team.

“The benefits of using the engagement process have been improved overall team productivity, better decision making and increased employee engagement, clarity and purpose.”

Her LMA Client Support Person, Jo Rawson said “My experience of working with Tanya during the program was that she really lives the Crew Group Services P.R.I.D.E in all her communications, interactions and her successful participation in her course.”

P.R.I.D.E. – Professional, Rewarding our crew, Integrity, Delivering on our promises, Ethical.

Crew Services owner, Zlate Angelovski praised Tanya’s commitment and contribution, stating that “She is part of the future leadership succession plan”.

LMA’s Director Sales and Marketing, Chace Sexton said “We are proud to work with quality organisations like Crew Services Group, who are the leading provider of retail and supplier services, specialising in ESL installations, merchandising, planograms implementations, new store and renewal projects, stock replenishment and labour hire services.”