Client Case Study
Camden Valley Inn
"Providing career options and pathways that involve dedicated learning and development experiences through LMA has meant we can retain, develop and grow our leaders for tomorrow."
Camden Valley Inn (CVI) is the perfect place to celebrate all of life’s precious moments, from weddings to birthdays, farewells to welcome homes, corporate planning days to corporate retreats. Overseeing this idyllic setting is Kayla Seeney (General Manager and Licensee) who is ultimately responsible for 150 staff dedicated to delivering memorable experiences and endless enjoyment to customers and clients from every walk of life.
CVI’s collaboration with LMA began with a deep-seated need to develop the next generation of leaders and team members that could enable CVI to achieve its growth and profitability objectives. One key element of LMA’s approach to learning and development that has consistently impressed CVI and Kayla is the almost instantaneous application of ideas, tools, techniques and tips by participants
“Every time we enrol team members in an LMA program whether it be a longer program like The Sales Edge or the Challenge of Leadership or a shorter course like Workplace Leadership Essentials, they routinely come back from the workshops energised and excited to put their learning into action.
Right from the start they see the opportunity and grab it with both hands. And the results also come quickly in the form of better teamwork, enhanced communication, stronger sales, repeat customers…the list is endless – all because we’ve taken them out of their ‘normal’ and given them new things to think about and new things to do.”
Beyond these immediate behaviour changes, Kayla also highlights the significant change in attitudes evident in her people. The “Above the Line” attitude instilled in LMA participants on Day 1 gives them permission to positively taking control of their lives and destinies and make a difference in the world – their working world in particular.
Looking forward, CVI is committed to offering opportunities for its greatest asset – its people – through LMA’s courses and programs. And LMA is equally committed to ensuring that the learning experience CVI people have fits their career aspirations and trajectories and helps the organisation to reach its potential.