Client Case Study
National Tiles
"Developing deep seeded change in people is my passion and I can rely on LMA to achieve that"
National Tiles is a family business established in 1979 by founder, Frank Walker. Today the company is a market leader in wall and floor tiles and hard surface flooring.
To consistently deliver on customer expectations, the business recognises the critical importance of its people – the frontline and behind-the-scenes team members that make it all possible. So, developing its people is a priority for National tiles.
When LMA first began working with National Tiles, the symmetry and alignment were there right from the start. Both being family businesses, with family values and a unified passion for people development, the fit was immediate and profound.
“The key to our future success as a business, rests almost exclusively on the shoulders of the people we attract, develop and retain. If the calibre of people is where we need it to be and we invest in them appropriately, the sky’s the limit for what we can achieve together”.
—Kerry-Anne Konstantinou, Executive General Manager of People and Culture
“Developing deep seeded change in people is my passion and I can rely on LMA to achieve that. They create a real connection with our people and readily accept the challenge of developing technical people into highly effective leaders. As a family business, they have similar family values to National Tiles”.
When LMA first began working with National Tiles, the symmetry and alignment were there right from the start. Both being family businesses, with family values and a unified passion for people development, the fit was immediate and profound.
“In 2014 we hand-picked the first few people to have an LMA experience – emerging and potential future leaders with the right attitude to being developed. With LMA’s support, we discussed the range of available courses and matched each of our people with the most appropriate course. And as a result, they all had amazing experiences, big breakthroughs and all evolved to be better versions of themselves – ready and willing to take on the next challenge”.
Since then, National Tiles has trusted LMA to advise on the most suitable learning experience for over 30 people and to fulfill the promise of “Creating exceptional results for and through people”.